Looking for something specifically?
We know there is a lot of information here but we want you to understand how we handle your data. If there’s anything specific you would like to go straight into, refer to the contents list below;
Who is responsible for your data?
The services provided to you by Lubrication Engineers mean that we are responsible for your data and will be the Data Controller.
What information we collect & process, and why
To enable Lubrication Engineers to effectively deliver our services for our clients, we are required to process your data in a number of different ways, depending on the requirements, such as:
Your name and contact details
We use your name and contact details, such as email, postal address and contact number, to get back in contact with you so that you can tell us your question, query or feedback. We may also request your company name, if the request is on behalf of a business.
We will also use your name and contact details in order to perform our contract with you. Without this information, we could not provide you with our services.
In any event, we are committed to ensuring that the information we collect and use is appropriate for the purpose, and does not constitute an invasion of your privacy. Under our obligations to protect your right to privacy we are required to comply with Privacy and Electronic Communications laws and Regulations and therefore we process your data in accordance with them.
Depending on the activity, we will use the following reasons to process your information:
we are processing your information so that we can fulfil our promise or agreement in providing services to you
We only use your information for the purposes detailed in this policy. If there are any changes to the way we process your data we will contact you and ensure that any new processing is done in accordance with the GDPR.
Who we share your data with
At Lubrication Engineers believe in keeping you informed about what happens with your data to preserve our relationship of trust and confidence and therefore we do not sell any of your information to third parties.
We occasionally use selected companies to provide services on behalf of our business, which may involve the processing of your personal data, however, we only share your personal data with companies which help us deliver our services or when absolutely necessary. If and when we do share your information, we ensure that all your data is treated with the same high standards as if it were our own.
How long is your data retained?
Lubrication Engineers will only keep your personal data for as long as necessary to provide you with our services.
How is your data kept secure?
Lubrication Engineers rely on a series of people, process, physical and technological controls that help us protect your data. We store the personal data you provide us on computer systems that have access controls in place, are checked for vulnerabilities, so that we can fix prior to a malicious attack and have physical access controls in our facilities.
Your Personal Data Rights
You have a great deal of rights over your personal information and at Lubrication Engineers, we are committed to honouring them for you when processing your data. The next sections provide you with information on how you can request a variety of activities from us regarding your personal data, not just personal data obtained through this site, but also personal data processed across other areas of our business.
How can you rectify your data if it is not accurate?
If you wish to inform us of any changes to your personal data or preferences, then please contact us at email@example.com.
If we are satisfied that the data is correct and accurate, we will inform you that this is the case and explain our decision. If we are satisfied that data is accurate, you still retain the right to complain to the UK Information Commissioners Office (ICO) and the ability to seek to enforce this right through a judicial remedy.
How can you gain access to your personal data?
If you require access to your personal data, you have the right to request this information from Lubrication Engineers which will be provided free of charge.
If we are processing your personal information, you may request access to it by contacting: firstname.lastname@example.org.
In order to correctly process your request and authenticate your identity we may request photographic identity and a proof of address. Some examples are passport or driving licence and a recent utility bill.
Once your request is received and identity verified, we will communicate back to you in writing, where appropriate by electronic means, or if requested, the information may be provided orally. The response will be within a calendar month, unless an extension is required, which in this case we will still communicate back to you within a calendar month, outlining our justification for the additional time required.
This information will be provided free of charge, unless it is manifestly unfounded or excessive, and responses will be without undue delay and within a calendar month.If we do not take action regarding your request, we will provide the reasons for not doing so. You also have the right to complain to the UK Information Commissioners Office (ICO) and the ability to seek to enforce this right through a judicial remedy.
How can you request the erasure of your data from our systems?
If you believe your data should be erased by Lubrication Engineers, then you have the right to request this by contacting:email@example.com providing us with full details of your request, along with the rationale behind your request.
In order to correctly process and ensure you are the data subject, we will need to verify your identity, which may include a request for photographic identity and a proof of address. Some examples are passport or driving licence and a recent utility bill.We only retain data as long as necessary but will review your request accordingly and respond to you within a calendar month.
If we do not take action regarding your request to erasure, we will provide the reasons for not doing so. You also have the right to complain to the UK Information Commissioners Office (ICO) and the ability to seek to enforce this right through a judicial remedy.How can you make a request for Lubrication Engineers to restrict processing of your data?
You have the right to request that Lubrication Engineers, process your data on a restricted basis in certain circumstances.
You can make a request to restrict processing of your personal data, by providing full details and reasons for your request to firstname.lastname@example.org.
In order to correctly process and ensure you are the data subject, we may need to verify your identity, which may include a request for photographic identity and a proof of address. Some examples are passport or driving licence and a recent utility bill.We will automatically restrict processing whilst we consider the accuracy of the data or the legitimate grounds for processing it, in line with your rights.
If we do not take action regarding your request to restrict processing, you have the right to complain to the UK Information Commissioners Office (ICO)and to a judicial remedy.How can you move, copy or transfer personal data to another provider?
You have the right to data portability which allows you to move, copy or transfer your personal data from one IT environment to another in a safe and secure way without any interruption to usability.
You can make a request to move, copy or transfer your personal data by providing full details of your request to email@example.com
To correctly process and ensure you are the data subject, we may need to verify your identity, which needs to be a photographic identity and a proof of address. Some examples are passport or driving licence and a recent utility bill.
This information will be provided free of charge, unless it is manifestly unfounded or excessive, and responses will be without undue delay and within a calendar month.If we do not take action regarding your request to data portability, you also have the right to complain to the UK Information Commissioners Office (ICO) and the ability to seek to enforce this right through a judicial remedy.
How do you object to Lubrication Engineers processing your data?
You have the right to object to the processing of your personal data in a range of specified circumstances.
Your objection must be based on your particular situation and unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or we are processing the data for the establishment, exercise or defence of legal claims, we will stop processing your personal data.
Where your personal data is processed for direct marketing purposes, this right is absolute, and we will cease processing on receipt of an objection without exception.You can make an objection to us processing your personal data by providing full details of your request to firstname.lastname@example.org
In order to correctly process and ensure you are the data subject, we may need to verify your identity, which needs to be a photographic identity and a proof of address. Some examples are passport or driving licence and a recent utility bill.This information will be provided free of charge with responses being made without undue delay and within a month.
How can you raise a concern or make a complaint?
We are always interested in what our customers have to say, good or bad. If you wish to provide us with any feedback regarding this policy, have a complaint or wish to exercise any of your rights listed above, please contact us at Lubrication Engineers via email@example.com.
Alternatively, if you are not satisfied with our response, you can contact our supervisory authority, which is the United Kingdom, Information Commissioner’s Office (ICO) who can be contacted directly on 0303 123 1113 or by visitinghttps://ico.org/concerns
Cookies and website analytics
A Cookie is a file containing information that is stored on your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. At Lubrication Engineers we make use both types of cookie. When using Session cookies, they will only stay on your device until you stop that browsing session. Whereas Persistent cookies stay on your computer or mobile device until they either expire or are deleted. We may use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse the Lubrication Engineers website and use its features. Without these cookies, some services cannot be provided. For more detail on this please see this
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our website to remember the choices you make and personalise your experience. For example, where a member chooses to store his or her password for log on purposes a pseudonymised version of this data is stored locally on the machine which means that no one can easily recover a member’s user name or password but it makes it easy to log back on.
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than Lubrication Engineers. These cookies may be used on our website to improve our products or services. These cookies are subject to their respective privacy policies for these external services.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long someone stays on our website, what pages they find most useful, and how they arrived at Lubrication Engineers.To learn more about Google Analytics and your data,visit this
How to control cookie settings
Most web browsers allow you to control cookies through their settings preferences, however if you limit the ability of websites to set cookies, you may impact your overall user experience.
We may occasionally make alterations to this page which will reflect how we process and look after your data. This is to ensure our commitment to you in protecting your information and upholding your rights. If important changes are made to this policy, we will draw your attention to them by making this clear on our website, through our services or by another means of communication, such as email. This will allow you to assess the changes and make an up-to-date decision if you would like to continue using our services.
The Old Brewery
2 Brewery Court
43-45 High Street
Tel: +44 118 930 4321
Fax: +44 118 930 4416